Faq
Q: How do I contact El Club?
Email us at [email protected]
313.757.7942Q: What is your COVID policy?
Effective February 1st 2022, covid policy is administered on a by show basis. If the artist requires either proof of a full series of COVID-19 vaccination, or proof of a negative COVID-19 test taken in the prior 72 hours EL CLub will adhere.. Patrons must have a completed COVID-19 vaccination card with their final dose at least fourteen days prior to the event, or a negative COVID test result within 72 hours of the event. Proof of vaccination may include a physical card or a photo of a complete vaccination card that matches the patron ID.
Proof of a negative test may be a printed or digital test result that matches the patron ID. Children under 12, who cannot be vaccinated, can show a negative test to attend. People with a medical condition or closely held religious belief that prevents vaccination can attend with proof of a recent negative coronavirus test.
If you are not vaccinated, we encourage you to wear a mask even if you’ve received a negative COVID test in the last 72 hours.
El Club will email and text ticket holders in advance if the artist has a covid policy in place.
Q: Where can I park?
El Club has street parking available, but it is limited. It is encouraged to take advantage of ride sharing or carpool. As a good rule of thumb, please be mindful to take all your belongings out of your vehicle. El Club is not responsible for any lost, stolen or damaged items.
Q: Do you allow smoking?
El Club is a completely smoke-free establishment. We have a large patio outside where you can smoke + relax (in warmer months).
Q: Can I rent El Club for a private party, birthday party, CD Release Party or other event?
Yes. El Club is available for almost any use, for any occasion. We’ve serviced seated banquets to small birthday parties. The facility has several spaces (both large and small) to accommodate every need. Rental rates vary depending on the day of the week and time of year, as well as a few other factors. Please contact [email protected] and put the words ROOM RENTAL in the subject line for more information.
Q: Does El Club have seating?
All shows at El Club are generally standing room only unless otherwise noted. There is seating at the back of the venue and limited seating along the bar of the club, that is first-come first served. Please be considerate to offer the seating to those in need. El Club does do some fully seated shows, as well as cabaret style shows – these situations are noted in the show information. If a show is seated, the seating is always general admission and first-come, first served. However, don’t fret, every seat at El Club is great. Please do not move the tables and chairs. Their location often corresponds to egress and traffic flow so there’s a rhyme to our reason.
Q: Does El Club serve alcohol?
Of course. We have a large beer and liquor selection as well as several wines and frozen drinks.
Q: Where can I buy tickets to shows?
Tickets for El Club shows can be purchased at the El Club Box Office or online via our website (there’s a link next to each show to buy tickets). El Club Box Office is open Monday, Wednesday, and Friday from 1PM until 5pm, or any night we have a show (which is often). There is no service charge for tickets purchased at the El Club Box Office, however prices tend to go up on “Day of Show” tickets.
The service charges for online slightly vary depending on ticket price, delivery method, and number of tickets.
Q: I ordered tickets, when can I pick them up?
Your tickets are sent directly to your e-mail. You will scan your barcode at the door for entry to the show. If you ordered tickets online and did not receive an e-mail, please contact our box office (see contact info).
Q: Are tickets refundable? What if a show is rescheduled or cancelled?
Tickets are not refundable, all sales are final. If a show is rescheduled the new date will be immediately posted to this website and your ticket for the original show will be honored at the rescheduled date. If a show is cancelled and no make up date is announced then the ticket is refundable (less service charges unfortunately — our ticketing company’s policy, not ours); the refund will happen automatically if you purchased with a credit card, otherwise if you paid cash you need to bring your ticket back to the place of purchase (El Club Box Office) for a refund. Cash refunds are available for 30 days.
TREAT TICKETS LIKE CASH
Lost or stolen tickets will not be replaced.
Q: Do you have an ATM?
No.
Q: Do you have a Coat Check?
Yes, during the colder months. We will also check in other items (bags, purses, merch, etc.).
It’s $4/item.
Q: Are there any hotels nearby if I want to stay the night?
There are several great hotels within the area of El Club.
Try Trumbull + Porter, ALoft + Holiday Inn Downtown.
Q: Does El Club serve food?
We work with local businesses to provide food on busier nights. We have anything from, El Rodeo & Torta Express to Sicily’s.
We’re always looking for new people to serve food at El Club! Contact [email protected] for more information.
Q: What are the age requirements for a show? I’m under 18 and want to come to a show?
All shows at El Club are typically all-ages unless otherwise noted.
Q: Can I take photos? Record audio or video?
El Club maintains a no flash rule on photography, beyond that, the specific photo/audio/video request of each artist is honored. Most artists prohibit pro-photo rigs (SLR cameras, etc.), as well as, any video and/or audio recording.
Q: I’m a parent and worried about sending my kid to an all ages show there?
Only you can decide whether El Club is the right environment for your child. We encourage first timers to attend a show with their kids to decide for themselves. We find that after that initial visit most parents are comfortable allowing their kids to attend all-ages shows at El Club.
Q: Is El Club safe?
El Club is a rehabbed facility and compliant with all of the latest Life Safety codes. Here are few things to ease your mind: the entire building has an advanced fire alarm system that calls the Fire Dept at the first sign of smoke or fire and finally the building is on the ground level and has ample exits from various points in the space to the outside. Also, we never allow pyrotechnics at El Club. We take safety VERY seriously and designed the space accordingly.
Q: How do I get my band on a bill at El Club?
El Club primarily books national bands or local bands that have a following. Opening slots are limited (most nationals bring their own support) or reserved for bands that we feel are working hard in Detroit and have developed a following.
Q: Is El Club looking for interns?
A: Yes, El Club is seeking interns to work in our Detroit office!
All candidates must live in the Detroit area and be available 12-20 hours per week starting mid-February and ending mid-August.
The internship will focus on marketing, event, and venue operations for El Club. Tasks will include using Photoshop/video editing software to make flyers and other promotional assets, writing promotional copy for Twitter, Facebook, and Instagram, distributing/hanging posters, ticket counts, artist research, and more.
All intern candidates should have a laptop capable of running Adobe Suite, excellent research skills, attention to detail, and familiarity with the local music scene. The ability to gain college credit for the internship is strongly preferred.
For consideration, please email us your resume, a list of your top five albums and top five tracks of 2022 so far, and a cover letter detailing your reasons for wanting to work with El Club. Please include any relevant experience and your availability from February to August.
Please send all submissions to [email protected] with the subject line “EL CLUB INTERNSHIP 2022”.
We look forward to hearing from you!
Q: What is El Club’s Privacy Policy?
El Club (“Company”, “we” or “us”) respects your privacy and we are committed to protecting it through our compliance with this Privacy Policy. This Privacy Policy sets forth our policy with respect to information including personally identifiable data (“Personal Data”) and other information that is collected from visitors to and users of elclubdetroit.com (the “Website”). By visiting or using the Website, you consent to our collection and use of Personal Data as outlined below. This Privacy Policy also explains your options regarding the collection, use and disclosure of your Personal Data. This Privacy Policy applies to the Website and does not necessarily apply to any offline collection of your Personal Data. We do not require any Personal Data to browse the Website. All information is collected strictly on a voluntary basis. This Privacy Policy applies to any area of the Website you visit and this Privacy Policy is incorporated into our Website Terms of Use.
Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via this Website. Please also feel free to contact us if you have any questions about this Privacy Policy or the information practices of the Website. You may contact us by email directed to: [email protected]
Information We Collect
When you interact with us through the Website, we may collect Personal Data and other information from you, described below:
We collect Personal Data from you when you voluntarily provide such information such as when you register for access or use certain services, contact us with inquiries or respond to one of our surveys. By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy. If you provide Personal Data, you acknowledge and agree that such Personal Data may be transferred from your current location to the offices and servers of the Company and the authorized third parties referred to herein.
In operating the Website, we may also use a technology called “cookies.” A cookie is a piece of information that the computer that hosts the Website gives to your browser when you access the Website. If used, cookies help provide additional functionality to the Website and help us analyze site usage. You have the ability to set your browser to refuse cookies from websites or to remove cookies from your hard drive. If you choose these settings, you may not be able to access or use portions of the Website.
We may collect and use certain personally non-identifiable information, which cannot be used to specifically identify you. Such information is collected and may be pooled with other information to track, for example, the total number of visitors to the Website, the number of visitors to each page of the Website, the domain names of our visitors’ Internet service providers, and how our users use and interact with the Website. Any information we collect automatically may include Personal Data or we may maintain it or associate it with Personal Data we collect in other ways or receive from third parties.
How We Use Your Information
We use information that we collect about you or that you provide to us, including any Personal Data:
To present our Website and its functionality and contents to you.
To provide you with information, products or services that you request from us.
To fulfill any other purpose for which you provide it.
To provide you with notices regarding your relationship with us and the Website.
To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
To notify you about changes to our Website or any products or services we offer or provide though it.
To allow you to participate in any interactive features on our Website.
In any other way we may describe when you provide the information.
For any other purpose with your consent.We may also use your information to contact you about our own and third-parties’ goods and services that may be of interest to you. You may opt out of such use by checking a box located on the form on which we collect your data or by contacting us at [email protected].
We may use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences. Even though we do not disclose your Personal Data for these purposes without your consent, if you click on or otherwise interact with an advertisement, the advertiser may assume that you meet its target criteria.
Disclosure of Your Personal Data and Other Information
We are not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, including. We may disclose Personal Data that we collect or you provide as described in this Privacy Policy:
To our subsidiaries and affiliates.
To contractors, service providers and other third parties we use to support our business.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Data held by the Company about our Website users is among the assets transferred.
To third parties to market their products or services to you if you have not opted out of these disclosures.
To fulfill the purpose for which you provide it.
For any other purpose disclosed by us when you provide the information.
With your consent.We may also disclose your Personal Data:
To comply with any court order, law or legal process, including to respond to any government or regulatory request.
To enforce or apply our Website Terms of Use and other agreements, including for billing and collection purposes.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers or others.We may also disclose without limitation aggregated information about our users, and information that does not identify any individual, without restriction.
Your Choices
You can use the Website without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain services available through the Website. You may also review, correct or delete any of your Personal Data by contacting us as noted above.
Exclusions
This Privacy Policy does not apply to any Personal Data we collect other than Personal Data collected through the Website. This Privacy Policy shall not apply to any unsolicited information you provide to us through the Website or through any other means. All unsolicited information shall be deemed to be non-confidential and we shall be free to reproduce, use, disclose, distribute and exploit such unsolicited information without limitation or attribution.
Links to Other Sites and Services
This Privacy Policy applies only to the Website. The Website may contain links to, or otherwise may allow you to connect to and use certain third party products, services or software under separate terms and conditions, including the purchase or reservation of tickets to certain events or venues through one or more third-party ticketing services (collectively, “Other Services”). The policies and procedures described here do not apply to the Other Services. The availability of a link or functionality provided through Other Services on the Website does not imply that we endorse or have reviewed such Other Services. We suggest that you contact the providers of such Other Services directly for information on their privacy policies.
Persons Under the Age of 13
Our Website is not intended for persons under 13 years of age. No one under age 13 may provide any information to or on the Website. We do not knowingly collect Personal Data from persons under 13 years off age. IF YOU ARE UNDER 13 YEARS OF AGE, DO NOT USE OR PROVIDE ANY INFORMATION ON THIS WEBSITE OR ON OR THROUGH ANY OF ITS FEATURES OR MAKE ANY PURCHASES THROUGH THE WEBSITE. If we learn we have collected or received Personal Data from an individual under 13 years of age without verification of parental consent, we will delete that information. If you believe we might have any information from an individual under 13 years of age, please contact us at [email protected].
Data Security
We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration and disclosure. Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our Website. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Changes to Our Privacy Policy
It is our policy to post any changes we make to our Privacy Policy on this page. If we make material changes to how we treat our users’ Personal Data, we will notify you by e-mail and/or through a notice on the Website home page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes.
Contact Information
To ask questions or comment about this Privacy Policy and our privacy practices, contact us at:
El Club Detroit
4114 W. Vernor Hwy.
Detroit, MI 48209
Or by email directed to: [email protected]